“Yes, it’s easier to fire off an email than make a phone call. On the phone we’re put “on the spot” and need to come across polished and professional. It’s more stressful and requires more effort.
Still, there are times when a phone call isn’t preferred but necessary. Why? On the phone, you handle your business more quickly and show you’re not afraid to talk with someone in real time.
Excerpt From: Danny Rubin. “Wait, How Do I Write This Email?.”